Engaging Your Virtual Audience
- Impact your influence in virtual events by engaging your audience (number one!), speaking with confidence, and creating/ adapting slides for a virtual presentation.
Elevating your Emotional Intelligence
- Impact how you manage emotionally charged situations in all aspects of life by understanding your emotional “triggers” and reacting with focus and purpose.
Delivering Exceptional Customer Service
- Impact your client's level of satisfaction by providing outcome-based, customer-focused client service to both internal and external clients.
Dealing with challenging communications
- Impact the outcome of difficult communications by focus on solving the problem, without taking it personally.
Personality Dimensions: Understand Yourself And others
- Impact how you interact with others by understanding your communication preferences and how to adapt your approach to suit the situation.