Dealing With Challenging Communications
You will learn about the characteristics and sometimes subtle differences between assertive, passive and aggressive communication styles. You will gain an awareness of how your own behaviour can escalate or decrease tension in difficult interactions. You will apply an assertive communication model to develop and practice assertive conversations that you can use to state your position, ask for what you want or to say no appropriately.
- Expected Outcomes
- Differentiate between assertive, passive, and aggressive behaviour styles
- Understand how your behaviour affects others
- Identify your “hot buttons” and learn strategies to deal with emotional situations
- Learn and apply an assertive communication model to manage difficult interactions