Impact Results
Managing Conflict
Duration: 3 hour virtual session
Skill Level: Introduction
Conflict is a part of life. To be successful in your career, you need the skills to navigate difficult situations and manage conflicts. Otherwise, your work relationships will suffer, and you will miss opportunities to make a positive contribution and increase your skills.
Most of us want to avoid conflicts but they are a part of life. We won’t always agree with others, but their viewpoint may add value to mine – at the very least, it’s worth listening to. Conflicts will arise so rather than trying to avoid them, we need to learn to manage them. In this webinar, you will explore how conflict, if managed well, can result in better decisions and outcomes. You will learn about conflict management styles, gain insight into your “go to” style and how to adapt your approach to move beyond conflict to collaboration.
Most of us want to avoid conflicts but they are a part of life. We won’t always agree with others, but their viewpoint may add value to mine – at the very least, it’s worth listening to. Conflicts will arise so rather than trying to avoid them, we need to learn to manage them. In this webinar, you will explore how conflict, if managed well, can result in better decisions and outcomes. You will learn about conflict management styles, gain insight into your “go to” style and how to adapt your approach to move beyond conflict to collaboration.
- Expected Outcomes
- Understand why conflict happens
- Learn principles and steps of interest-based conflict management
- Explore four styles of conflict management and strategies to collaborate with each style
- Learn the language of collaboration
- Identify your “hot buttons” and explore strategies to react more appropriately