Communicating Assertively
In the workplace, we want to be assertive as much as possible so that we build stronger, more collaborative relationships. Most of us can easily identify aggressive behaviour – it’s loud, takes up space and is “all about me.” Surprisingly, however, assertive behaviours are often labelled as aggressive, for example, when giving a different opinion or saying no. We also may not recognize passive behaviours that can stop a team from making the best decision – agreeing when you really have reservations about the proposed next step. And, of course, it’s not only what you say, but how you say it!
This session will give you clarity and insight about assertive behaviours so that you can more effectively manage challenging situations.
Expected Outcomes:
- Understand how body language and tone affect your communication style
- Learn about the “give and take” of assertiveness
- Differentiate between assertive, passive, and aggressive behaviour styles
- Learn tips to develop and apply assertive behaviours to manage difficult interactions
