Dealing with Challenging Communication

At work, we inevitably deal with difficult situations and people. It’s how we manage these situations that makes the difference. During this seminar, we focus on solving the problem, while building stronger relationships. We will learn about personality styles (DiSC model) and what situations are challenging for each style. With that knowledge, we can adapt our approach to get better outcomes.

Expected Outcomes:

Explore four personality types and the strengths and challenges of each style
Learn what can make a person “difficult” and how to adjust your style to better suit the person and the situation
Use a communication model to initiate challenging conversations that lead to collaboration and results