This 1-day course provides participants with an understanding of their interpersonal communication style and presents techniques to communicate with accuracy and impact. Participants will learn about the importance of first impressions, body language, listening, and the impact of the words they use. They will distinguish between assertive, passive, and aggressive communication styles. They will practise saying “no” appropriately, stating unpopular decisions in an unthreatening manner, and defusing anger effectively.
Introduction
Communicate with Confidence
Understand Behaviour Styles
Learn Key Assertiveness Skills
Develop Assertive Behaviours
Summary