Course Description

This 1-day course provides participants with an understanding of their interpersonal communication style and presents techniques to communicate with accuracy and impact.  Participants will learn about the importance of first impressions, body language, listening, and the impact of the words they use. They will distinguish between assertive, passive, and aggressive communication styles.  They will practise saying “no” appropriately, stating unpopular decisions in an unthreatening manner, and defusing anger effectively.


Course Content


Communicate with Confidence

  • Bridge the Communication Gap
  • Define the Components of Communication
  • Understand the Power of Words, Voice, and Body Language

Understand Behaviour Styles

  • Define and Compare Behaviour Styles
  • Assess Your Level of Assertiveness
  • Understand the Impact of Your Behaviour on Others

Learn Key Assertiveness Skills

  • Questioning Techniques
  • Listening Skills
  • Paraphrasing
  • Mirroring

Develop Assertive Behaviours

  • Learn to Say “No” Appropriately
  • Effectively Give and Receive Feedback
  • Manage Emotional Situations



Communication Skills Seminar